FAQs

Are your products created with all natural ingredients?

Yes, our products are ALL NATURAL, PLANT BASE, ORGANIC, and CRUELTY-FREE.

 

How long does it take to see results?

You should always use a product for a minimum of 1-2 months to see effective results. Some may see results before 1 month. Troubled skin may take a bit longer but you will see results.

 

Will TBW Skincare products work for me?

TBW would love for you to Try our products. Our company has accomplished results and received positive feedback about our products. Everyone's skin has different needs. 
It is very important that you don’t give up, there is something out there for everyone. Finding the right products will take patience. 

 

How long will it take to receive my order?

All products are freshly handmade. You will receive your product within 10 business days if you are based in the United States. 

You will receive your products within 14 working days for international orders. 

However due to COV-19 some people may exprience their delivery being delayed. Due to the ongoing pandemic delivery has changed worldwide and many shipping couriers have been heavily affected. However you will still receive your items.

 

My item arrived damaged!

Please send us an email immediately to info@TrueBeautyWellness.com  with a picture of the damaged item. 

 

Can I return my item and get a refund?

Unfortunately, we do not accept returns for sanitary reasons and do not offer refunds. However, depending on the situation at hand, we will honor a store credit.